To collect payments from your clients, you must activate Stripe Connect. Stripe verifies your identity (KYC) and pays out money directly to your bank account.
🔒 This setup must be done by an admin (or the owner). A member will see the message: "Stripe configuration must be completed by an administrator or the account owner."
The 3 steps
The "Activate Stripe Connect" screen sums up the journey:
Create your Stripe account — enter your agency information and bank details.
Identity verification — Stripe verifies your identity and documents to secure transactions.
Start collecting payments — once approved, receive payments from your clients directly to your account.
How to do it
Click "Activate Stripe Connect."
You're redirected to Stripe's secure form: enter your details (company, legal representative, IBAN) and upload the requested documents.
When you're done, you're automatically returned to Ezus Pay.
If you'd started without finishing, the button shows "Resume activation": pick up where you left off.
Understanding the statuses
Status | Meaning |
Not connected | You haven't started yet. |
Onboarding | Form started but incomplete — information is still required. |
Pending verification | You've submitted everything; Stripe is reviewing your file. You'll be notified once activated. |
Active | All good, you can collect payments. |
Restricted | You can collect payments, but payouts are on hold — complete the requested information in your Stripe dashboard. |
Disabled | Information is missing and blocks activation. |
After activation
If approved, you'll see the "You're all set!" screen, then "Go to dashboard."
If it's in progress, you'll see "Verification in progress" — nothing to do, wait for the notification ("You will be notified by email once your account is fully activated.").
If something's missing, the "You're almost there!" screen shows the number of missing items; click "Complete my application."
You can check the state anytime under Settings → Stripe (mode, "Charges" status and "Payouts" status) and open your Stripe dashboard from that same screen via "Go to Stripe Dashboard."
As long as Stripe isn't active, the app shows "Activate payments" and points you to setup: this is expected — it guarantees you don't create a link before you can actually get paid.